シェラトン シカゴ オヘア エアポート ホテル (Sheraton Chicago O'Hare Airport Hotel)

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2名2室を予約したのに、Check-in時1室の予約しかないと言われもう1名は別料金をクレディットカードで支払わされた。 翌日支払の時、もう1名に本予約check-inジのクレディットと部屋の予約が２つあることが判明、クレディットカードはキャンセルしてもらった。 （この交渉、ホテルには責任無いと言われ、かなり難儀であった。 receiptionが間違えたのにホテルに責任が無いわけがない。） 危うく2重払いとなるところであったし、もう1名のクレディットカード支払の今後をみてみないと何とも言えない。 御社のシステムと、ホテルのシステムがうまく合っておらず、ホテルの間違いを引き起こすことになっているのでは？

Expedia ゲストの適正な口コミ

２泊させて頂きました。部屋はキングサイズベッドのスイートで、手前の部屋（仕事机、ソファ、カウチ、テーブル、液晶テレビ等）と寝室（テレビ、棚）の２部屋ありました。掃除は行き届いていますが、ドアや壁に少し古さを感じる傷などがあります。しかし居心地やサービスが悪いということは一切ありませんでした。１点だけ日本人的に気になったことを書かせて頂きます。シャトルバス乗り場に紙が掲示してあり、Ｎｏ１、２、３にそれぞれ止まるシャトルバスのホテルの名前が書いてあるのですが、その中に「Sheraton Chicago O'Hare Airport Hotel」がなく、バスが来るのかどうか不安でした。（Sheraton suit などは記載があったので尚更でした）問い合わせると、シャトルバスはホテルを00分と30 […] 分に出発しているとのことでした。場所はＮｏ3です。ホームページにもバス乗り場の詳細は記載が無いので不安でした。それだけが唯一残念な点でした。その他はロビーの無料インターネットを始め、広い部屋とふかふかのベッドでゆったりと過ごさせて頂きました。 もっと読む

Hotels.com ゲストの適正な口コミ

3人で利用で、２ベッドプラスソファベッドの部屋で広くよかったのですが、枕は必要以上にたくさんありましたが、ソファベッド用のかけ布団が薄い毛布１枚しかなく少々がっかりしました。また、コーヒーメーカーのところに水が２本あり、コーヒー同様に無料と思い使用しましたが、チェックアウトの際、チャージされていてこれもがっかりでした。 綺麗に清掃されていましたが、ホテル自体かなり古い感じでした。 フロントの方はとても感じがよく、よかったです。空港に近く、シャトルもあり、便利でしたが、ホテルの近くにマックくらいしかなく車がないと不便かもしれません。 空港のそばということもあり、しょうがないかもしれませんが、、、 部屋は２つあり、広いということではよかったです（＾＾）

Expedia ゲストの適正な口コミ

24時間ホテル⇔空港間のバスが運行しているため、空港近くに宿泊したいという人であれば非常に便利。宿泊客であればロビーにあるパソコンを利用可能。ただし、部屋にはWiFiのみで接続してパソコンを利用できる環境はない。

Expedia ゲストの適正な口コミ

帰国前の一晩だけ滞在しました。 部屋はベッドルームとスイートの付いたお部屋でしたが、とても広く、清潔で、ゆったりと過ごすことができました。夜遅くのチェックインでしたので、ルームサービスをお願いしましたが、どれもおいしく、また疲れている時の温かいスープはとてもありがたかったです。 朝はホテル内のレストランでいただきました。 場所も空港のすぐ近くですし、シャトルもあります。周りにはマクドナルドなどのファーストフードのお店もあり、便利だと思います。値段も手ごろでお勧めのホテルです。

Hotels.com ゲストの適正な口コミ

Sherton was the hotel I picked when stranded in Chicago for a night by my airline. Clean, airport shuttle, inexpensive, it worked.

Hotels.com ゲストの適正な口コミ

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The hotel is getting a bit dated and bathrooms will need an update. Great location close to the airport, but would not have expected to pay for internet use ($9.80 per day) and parking ($12 per day). Parking at the Holiday Inn Express across the road is Free. Reasonable quality at the price.

Hotels.com ゲストの適正な口コミ

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The condition of the rooms were excellent! I could not compare this with anything else since the rooms were really awesome! The staff was not very friendly but i could manage with that :(. Overall the location of the hotel and the price for the kind of rooms you get were awesome. Only Minus - Need to pay for the parking.

Hotels.com ゲストの適正な口コミ

All in all a pretty good stay. A pretty cooperative staff.

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Staff was not very friendly. ..

Hotels.com ゲストの適正な口コミ

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It was nice but a little far away from everything

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The hotel is located by so much, and the rooms are nice. The hotel was quiet and calm, which was great.

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Excellent stay. I stay at many hotels and this one was quiet and very clean. Staff courteous.

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Like a suite that is actually two rooms.

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Overall very good hotel! The bed looked more comfortable than it was. It was a little hard for me but maybe perfect for someone else.

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Geat location and great hotel. Room very large and comfortable. Oneof the best Sheraton US locations I have stayed at. The only negative was no coffee available in lobby in the morning, had to go into rturant and wait for service.

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Very nice property, located near O'Hare. You can see the planes take off and land, but you can't hear them. 24 hr service to/from ORD is great. Staff very helpful. Have stayed here before and will again.

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My client had a flight out at 5:00 a.m. so I booked two rooms here. Very convenient shuttle service to the airport and the valet on duty directed my to a nearby garage where I parked overnight for free (and avoided the onsite fee of $12). The rooms are nice and very convenient for business travelers.

Hotels.com ゲストの適正な口コミ

Had a nice stay at the Sheraton O'hare. The receptionists were very friendly and always greeted me with a smile. The hotel was very clean and quiet. The beds and pillows were comfortable. The decor was modern and had a cozy, contemporary feel. We stayed on the 6th floor and watched airplanes prepare for landing. Also watched a hug melee of teenagers […] gathered across the street at McDonalds. Was this a typical Saturday nite for kids in the area? Only cons were 1) we were stuck in the elevator nearest to the check-in lobby for appx. 2 minutes, door would not open, but the maintenance guy was johnny on the spot! and 2) housekeeping "overlooked" our bathroom. The towels were replaced but the sink, counter and tub had not been touched. Luckily another housekeeper was a few doors down and came back to clean it. Overall, I had a nice stay and would consider this hotel for my next trip to the Chicago area. もっと読む

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Staff was welcoming and friendly rooms were very nice!! I'll definitely be back in the very near future.

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Clean, friendly & overall good experience

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Loved this hotel! A couple of friends and I stayed here before flying out of O'Hare to Costa Rica. Our flight was at 5:30a and we were able to take the 4am shuttle and had plenty of time. The room was clean and spacious, the beds were comfortable and there were two flat-screen tv's in the room. We enjoyed a drink (or two!) at the hotel bar before calling […] it a night. I would highly recommend this hotel to anyone! もっと読む

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Very friendly and helpful staff!!

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I thought my stay was fantastic. Lovely hotel.Right down the street from Allstate Arena!! So close which is where I was going so I loved that. Beds were comfy!! It was a spacious suite with two flat screen TVs. The staff was great too. My only problem was when I asked about the parking - the lady didn't tell me to VALIDATE my ticket because I was staying […] 2 nights. So I had to pay leaving and I thought to myself like I have to pay every time to leave, but that wasn't the case and the guy on duty at night was great and helpful and only charged me one night. So I was pleased with that. もっと読む

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I wish the description would have included that they did have shuttle service from the airport, we arrived past midnight and assume they didn't have it, so we ended up paying for taxi. If you get there when there, call the hotel and they will send the shuttle for you. Good experience and friendly service on our super short stay.

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I travel for business alot so dont spend time on reviews, but this was such a pleasant surprise it merited a heads-up for all you who consider this facility. It was completely remodeled last year so it really is brand new. The rooms and amenities are in great shape, decor good, quiet (no airport or road noise) and very nice gym. didnt eat there. Shuttle […] to and from Ohare was fast and stayed on schedule. Staff very pleasant. Take advantage while it lasts as with the remodel they wont hold their prices down forever. もっと読む

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Everything was typical Sheraton. It is an older facility. Food prices were a bit higher than I would have liked.

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Louder than most Sheratons I've been to. If suffering from jetlag or if I had a stressful schedule I would have been upset. The layout is better than most and the shuttle drivers were nice.

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Just an overnight stay waiting for next connecting plane...convienient!!!

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The hotel was clean and I really enjoyed the front desk service. The hydraulic elevators however were slow, the doors did not function or open properly and there was a couple of large bumps on the center elevator. I found though that my stay was one of the better ones I've had.

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The hotel is close to the airport and easy to access. I was unhappy with their expensive parking rates, and internet charges.

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Good: Front desk clerk very friendly at check in Room very spacious and clean Complimentary lounge was a nice touch (free snacks and drinks) Not so good: Tv in living room didn't get all the channels...could have been the snow storm and I don't know if staff could have intervened by clearing snow off the satellite dish or not TV in bed room didn't […] work at all. Maybe dead batteries in remote? I was given incorrect information about availability of shuttle driver for 4:15 am trip to airport. Receptionist couldn't figure out how to give me a statement of charges becuase I had booked through Expedia. Not a bad experience..but a few things could use attention. もっと読む

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Our room was exceptionally clean and comfortable. The staff quickly accommodated our need to check in early after a a long day of air travel due to a layover.I only wish the overseas rep at hotels.com was as easy to understand(India);So much for offshoring!

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Room is very clean ,staff are friendly ,this my second time stay within 55 days. keep the wood work up

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