"A very nice hotel with some management problems"
We were assigned to a room with a seriouse plumming problem. The bathtub water came out of the drainage and almost flooded the entire room in the middle of the night. Since the drain hole on the floor were shown in the room but covered at other room, the plumber must be working in the room and the hotel would have known the problem very well, yet carelessly assigned the room to us. By the way the room had no bathroom tissues! Anyhow, I stopped the flooding bath tab full of water which wet our clothes and shoes. Then I called the Front Desk, and the man said ' What did you do? Why the water got out?' Ha? Do you want US to explain that to you? He would just question and would not come up so I have to nicely explain again and again and ASK him to take a look. Finally a hotel person came, a different one than the one took the phone, and I know he was sorry, but its us whohave to wear clothes again, pack up again, to changed the room. The hotel offered us to a business room, however, it was almost the same to the room we were, except had bath robes, and oh, bathroom tissues, very important. And that was all the hotel did. Never asked of the water damages to our clothes and shoes. Never thanked for stopping the water to damage the carpet! We got so tired by this event after our long international flight. I booked this hotel because it seemed like a nicest hotel in Belgen since I am traveling with my aged mother, and I wish we could have relaxed there better.