I had to print out something before heading for airport early in the morning on 20DEC2012. I asked to concierge and a guy kindly took me to the business center which was not open yet but he opened. I could open the web page to be printed but there was no printer connected. I told the guy of the web-address and what to do . He immediately went to another office and brought me the print-out. It was the bording pass with which I save more than 20 minutes usually. I appreciate very much his flexible service which is not common or routine.